Refund and Returns Policy

GlamGlitzGrace Boutique Refund Policy

Charlotte, North Carolina

At GlamGlitzGrace Boutique, we want you to be thrilled with your purchase. If you’re not completely satisfied, we’re here to help. Below is our refund policy for returning merchandise to our store located in Charlotte, North Carolina.

1. Eligibility for Returns

• Timeframe: Items must be returned within 14 days of the original purchase date.
• Condition: Merchandise must be unworn, unused, unwashed, and in its original condition, with all tags and packaging intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
• Eligible Items: Most clothing, accessories, and jewelry are eligible for return. However, the following items are non-returnable:
• Final sale items (clearly marked at time of purchase).
• Intimate apparel, swimwear, or undergarments (for hygiene reasons).
• Custom or personalized items.
• Items damaged due to misuse or improper care.

2. Return Process

In-Store Returns:

1. Bring the item(s) to GlamGlitzGrace Boutique at our Charlotte, NC location during regular business hours.
2. Present your receipt or proof of purchase.
3. Our staff will inspect the item(s) to ensure they meet the eligibility criteria.
4. Once approved, you will receive a refund or store credit (see below for details).

• Mailing Returns: Returns by mail are not accepted unless pre-approved by our team. Contact us at info@glamglitzgraceboutique.com/1-706-836-0959 for instructions.

3. Refund Options

• Original Payment Method: Refunds will be issued to the original form of payment (e.g., credit card, debit card, or cash) within 7-10 business days of processing the return.
• Store Credit: If preferred, we can issue store credit in the form of a GlamGlitzGrace Boutique gift card, which can be used in-store or online (if applicable).
• Exclusions: Shipping fees, gift wrapping, or other service fees are non-refundable.

4. Exchanges

• We offer direct exchanges for the same item in a different size or color, subject to availability, within the 14 day return period.
• If you wish to exchange for a different item, a refund will be processed for the original item, and a new purchase must be made.

5. Damaged or Defective Items

• If an item is damaged or defective at the time of purchase, please contact us within 7 days of receipt. We’ll arrange for a return, replacement, or refund, at no additional cost to you.
• Items damaged after purchase due to wear or mishandling are not eligible for this exception.

6. Additional Information

• Return Inspection: All returns are subject to inspection. We reserve the right to deny a return if the item does not meet our policy requirements.
• Sale Items: Items purchased on sale (discounts less than 50%) are eligible for store credit only. Clearance items (discounts of 50% or more) are final sale.
• Gift Returns: Returns for items purchased as gifts require a gift receipt and will be issued as store credit.

7. Contact Us

For questions or assistance with returns, please reach out:

• In-Store: Visit us at GlamGlitzGrace Boutique, 8152-F S Tryon St, Charlotte, NC. 28273
• Phone: 1-706-836-0959
• Email: info@glamglitzgraceboutique.com
• Store Hours: [Insert hours, e.g., Monday-Friday 10:30-6:30, Saturday 10:30-4:30, Sunday -Closed

Policy Updates: GlamGlitzGrace Boutique reserves the right to modify this refund policy at any time. Changes will be posted in-store and on our website (if applicable).

Thank you for shopping at GlamGlitzGrace Boutique! We appreciate your business and strive to make your experience exceptional.